Terms and Conditions
Last updated: 24 July 2026
1. Scope and contracting parties
These terms and conditions govern the use of the Noxa service, consisting of the Discord bot, the web dashboard and the associated API ("Noxa", "the service"). The provider and your contracting party is noxa-bot.org – Jan Eder, c/o Online-Impressum #9754, Europaring 90, 53757 Sankt Augustin ("we"). They apply to consumers (§ 13 German Civil Code) as well as to businesses (§ 14 German Civil Code); where the rules differ, this is stated expressly. Deviating terms of the customer do not become part of the contract unless we expressly agree to them in text form.
2. Subject matter of the contract
Noxa is a tool for managing Discord servers. The service provides features for moderation, ticket management, verification of new members, polls and giveaways, automations, temporary voice channels and stream notifications, all configured through a web dashboard. What we owe is provision of the service in its current version for use over the internet; the software is not transferred to a system of the customer.
3. Requirements and formation of the contract
Use requires an existing Discord account and a Discord server on which you hold sufficient rights or have been granted access. Noxa is not offered by Discord and has no business relationship with Discord. The usage contract for the free plan is formed when you first sign in to the dashboard and confirm these terms. We store the text of the contract; the contract language is German. Use is not permitted to persons under 16 without the consent of their guardians; independently of this, the age limits in the Discord terms of service apply.
4. Plans
Noxa is offered in a permanently free plan ("Free") and a paid plan ("Pro"). Billing is per Discord server, not per account: upgrading one server has no effect on other servers you manage. Pro is available as a monthly or annual subscription and as a one-off payment without renewal ("Lifetime"). Which features and quantity limits belong to which plan follows from the pricing page in its current version.
5. Payment handling via Lemon Squeezy
The paid plan is sold through Lemon Squeezy. Lemon Squeezy acts as the seller in its own name (merchant of record). For you this means: the paid contract for the Pro plan, including payment, VAT, invoicing and refunds, is concluded between you and Lemon Squeezy, and the Lemon Squeezy terms apply in addition. For the technical provision and operation of Noxa itself we remain your contracting party under these terms. We never receive your payment details; all we learn from Lemon Squeezy is whether and until when a payment exists, so we can unlock Pro access. You receive your invoice from Lemon Squeezy by email to the address you gave there.
6. Prices and VAT
The prices shown on the pricing page at the time of the order apply. The statutory VAT shown during checkout is calculated and remitted by Lemon Squeezy as the seller according to the tax law applicable to you; the final amount is shown to you before you complete the order. We announce price changes for running subscriptions at least six weeks before they take effect, in text form; in that case you may terminate the subscription extraordinarily up to the point the change takes effect. Price changes are irrelevant to a Lifetime purchase already made.
7. Right of withdrawal for consumers
Consumers have a 14-day right of withdrawal for distance contracts (§§ 312g, 355 German Civil Code). Because the paid contract is concluded with Lemon Squeezy as the seller (section 5), withdrawal must be declared to them; the applicable withdrawal instructions and the model withdrawal form are provided during checkout and with your order confirmation. Please note: for digital content and services the right of withdrawal expires early if you expressly agree that performance begins before the withdrawal period ends and at the same time confirm that you thereby lose your right of withdrawal (§ 356(4) and (5) German Civil Code). That agreement is obtained during checkout, because Pro access is unlocked immediately after payment. Regardless of this, you can cancel a subscription at any time under section 8.
8. Term, renewal and cancellation
The free plan runs indefinitely and you can end it at any time by removing the bot from the server or deleting your account. Monthly and annual subscriptions renew for the chosen term unless cancelled by the end of the current billing period. You can cancel at any time using the "Manage subscription" button in the Premium area of the dashboard, which takes you straight to the Lemon Squeezy customer portal; alternatively a declaration in text form to noxa-bot.org@mail.online-impressum.de is sufficient. After cancellation, Pro access remains until the end of the period already paid for; the server is then moved back to the free plan. There is no pro-rata refund for the remaining time unless a right of withdrawal under section 7 or a statutory claim applies. A Lifetime purchase is a one-off payment without recurring charges and therefore nothing to cancel. "Lifetime" refers to the operating life of the Noxa service, not to the lifetime of a person. Should we discontinue the service as a whole, we will announce this in text form at least three months in advance. If the Lifetime purchase is less than 24 months old at the time of that announcement, we will refund the purchase price pro rata, in proportion to the part of those 24 months that has not yet elapsed. The right to terminate for good cause remains unaffected on both sides.
9. Consequences of moving back to the free plan
If a server is moved back to the free plan your data is retained, but the quantity limits of the free plan apply again: configurations exceeding those limits — such as additional automations, AutoMod rules or ticket panels — are deactivated, not deleted, and become active again if the server is upgraded once more. Team members beyond the free plan limit lose access after a transitional period; we point out in the dashboard when that period ends, before it does.
10. Your obligations and permitted use
You are responsible for securing your Discord account, since access to Noxa is tied to it, and for whom you grant access in the dashboard. You must not use Noxa to breach applicable law, the Discord terms of service or community guidelines, or the rights of third parties, and in particular not to harass, deceive or monitor people. Also prohibited are circumventing technical restrictions and access controls, automated access to our API outside the intended use by dashboard and bot, reverse engineering the software, and any conduct that impairs the availability of the service for others.
11. Your responsibility as a server operator
Where Noxa processes data about the members of your server, we act solely on your instructions; you are the controller in data protection terms. You decide which features to enable and are obliged to inform your server members accordingly and, where required, to ensure a legal basis exists. This applies in particular to polls on sensitive topics within the meaning of Art. 9 GDPR and to the automated bot trap. The details are governed by the Data Processing Agreement, which forms part of this contract.
12. Availability, maintenance and further development
We provide the service with the care of a diligent provider and strive for high availability, but outside a separately agreed service level agreement we promise no particular availability. Outside our responsibility are, in particular, disruptions of the Discord platform itself and internet outages. We carry out necessary maintenance in low-usage periods where possible. We may develop the service further and change or discontinue individual features, provided this is reasonable for you and the core benefit owed under the contract is preserved; we announce material restrictions with reasonable notice and grant you an extraordinary right of termination in that case.
13. Warranty
For paid provision for a limited time, the statutory provisions on leases (§§ 535 et seq. German Civil Code) apply, with the proviso that strict liability for defects existing at the time the contract was concluded under § 536a(1) alt. 1 German Civil Code is excluded. For the free plan we are liable only under the rules on gifts, that is, for intent and gross negligence. Please report defects in text form to noxa-bot.org@mail.online-impressum.de, stating the server concerned and a comprehensible description.
14. Liability
We are liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee we have given. In cases of ordinary negligence we are liable only for breach of a material contractual obligation, that is, an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely; in that case liability is limited to the foreseeable damage typical of this type of contract at the time the contract was concluded. Liability is otherwise excluded. These limitations also apply to the personal liability of our legal representatives and vicarious agents. We expressly recommend that you do not rely on Noxa alone as a backup of your server configuration.
15. Suspension and termination by us
We may temporarily suspend access to a server or an account where there is reasonable suspicion of a serious breach of section 10, or where this is necessary to avert danger to operations or to third parties. Before a permanent suspension we give you the opportunity to comment, unless this is ruled out by the severity of the breach or by legal obligations. Where we justifiably terminate a paid plan extraordinarily, we refund the pro-rata fee for the time not yet used.
16. Changes to these terms
We may change these terms where this is necessary to adapt to a changed legal situation or case law, to technical developments or to an extended range of features, and where it does not unreasonably disadvantage you. We announce changes at least six weeks before they take effect, in text form. If you do not object before they take effect, the changes are deemed accepted; we point this consequence out to you separately in the announcement. If you object, we may terminate the contract ordinarily as of the date the changes take effect.
17. Data protection
How we process personal data is described in the Privacy Policy. For processing data about the members of your server, the Data Processing Agreement under Art. 28 GDPR applies in addition; it is concluded between us when you begin using the service and forms part of this contract.
18. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in the European Union, mandatory consumer protection provisions of your country of residence remain unaffected. If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is der Sitz des Anbieters. Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.
19. Dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. No reference is made to the European Commission online dispute resolution platform, as it was discontinued on 20 July 2025.